Refund policy
To arrange a return under these terms and conditions, you must notify us via the Contact Form or email us at customercare@omorfifashion.com.au within 14 days of receiving your item.
To be eligible for a return, your item must be in original condition (unworn, unused and undamaged), with all tags and accessories attached, and in the original packaging. We need to be able to resell the item as a brand-new product.
Please do not send your purchase back to the manufacturer.
Refund Process
To return your product, you must request a return address through Contact Form or email us at customercare@omorfifashion.com.au on our website within 14 days of delivery.
Please contact us with the email used to place your order and include the reason for return or if you wish to exchange your garment. We will then let you know the next steps on how to issue your return.
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Shipping Fee
Return shipping fees are the responsibility of the customer. These costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
Omorfi is not liable for any items damaged or lost in transit. For items valued at over $75, we suggest using a trackable shipping service like DHL or AusPost as well as signature upon delivery.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us via the Contact Form within 14 days of delivery. We will arrange for a replacement or refund at no additional cost. Please note, that damage due to wear are not considered faulty.
