How often do we drop pieces?
At Omorfi, we embrace a slow fashion approach. Our release schedule varies depending on the brands we carry and the pace at which they design and produce their collections. This allows us to offer high-quality, thoughtfully crafted garments, rather than adhering to a fast-fashion timeline. Stay tuned for updates on new arrivals via our Instagram and our newsletter.
When will we restock?
Omorfi's exclusive drops are subject to availability from the label, therefore we cannot guarantee a restock. We highly recommend you keep up to date with our social media to be alerted when the piece you are after returns. Any requests, please send us a DM via Instagram.
Do you have a store to try on pieces?
Omorfi is only based online.
Do you offer Click & Collect?
Omorfi is online only, however this will become an option at a later point in time.
Where do you deliver to?
Omorfi only ships within Australia at this point in time.
How do I track my order?
You will receive your tracking number as soon as your order is shipped via Australia Post. If you have any issues or misplaced your order number, please contact us.
What if my garment is faulty?
Whilst we try to ensure all garments arrive in pristine condition, if you believe the item you have received is faulty due to a manufacturing defect or during shipping, we kindly ask that you email our customer care team with images of the faulty product.
From there, we will assess your piece and provide the best outcome for you.
Please advise that garment’s that are damaged due to wear are not considered faulty. Our priority always is to replace or repair your item, and if not we are able to offer you a full refund.
See below our customer care email customercare@omorfifashion.com.au.
How do i make a return?
To return your product, you should request a return address by the Contact Form first or email us at customercare@omorfifashion.com.au with your Order number. Ensure you are contacting us with the email used to purchase your piece.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
